Privacy Policy
Redgates Boarding Kennels and Cattery is committed to ensuring that your privacy is protected. Should we ask you to provide any information by which you can be identified then you can be assured that it will only be used in accordance with this Privacy Policy.
What we collect:
We may collect the following information:
- Name, Postal address, Telephone numbers and Email address.
- The Name, Postal address, Telephone numbers and Email address of your nominated secondary contact in case of an emergency.
- The Name and contact details of your Cat/Dogs registered veterinarian and details of any insurance relating to your Cat/Dog.
What we do with the information we gather:
We require this information to ensure we comply with our responsibilities under the Animal Welfare Act (Licensing of Activities involving Animals) (England) (Regulation 2018) when caring for you Cat/ or Dog.
Under these regulations we may be required to share your information with trusted outside agencies in order to enable us to comply with our legal obligations, such as when liaising with our Local Licensing Authority.
We will not provide your information to any third party without your express permission, with the exception of a Vet, your nominated secondary contact, your or our Insurance company in the event of an emergency.
Internal record keeping. We may use the information to improve our services and will use it to keep your record up to date.
How we protect your information:
We will not share your personal information for marketing purposes with companies outside Redgates Boarding Kennels and cattery.
Any personal information we are required to hold under the Animal welfare act will be added to our computer Data base. We implement a variety of security measures to maintain the safety of the personal data we hold:
- Computer systems are protected by up-to-date security software, to defend against viruses, spyware and malware.
- We use industry standard security methods and mechanisms such as Firewalls, intrusion monitoring and the use of strong passwords.
- We run regular vulnerability scans to identify any emerging threats and make sure we address any vulnerabilities identified.
- Electronic records are Backed up regularly and the devices are stored separately and securely with access limited to the partners.
- Staff will be trained to respect and care for customer data according to the General Data Protection Regulation.
For all data we hold within paper documents: Records will be kept in good order, appropriately filed and kept securely. Accessible to trained authorised staff only. Annual record reviews are made to ensure only necessary records are retained.
Period data is stored, how to request amendment or deletion of your personal Data:
Under the Animal Welfare Act (Licensing of Activities involving Animals) (England) Regulations 2018. We are legally required to retain the information for a minimum of three years.
After this legal period is over you may withdraw your consent for us to hold your data, your data will then be anonymised, deleted or destroyed.
Each time your pet is boarded with us you will be provided the opportunity to check and amend your personal information we hold on our Data base.
You have the right to request a copy of the information we hold about you. If you would like a copy of some or all of your personal data, please email or write to us at the address provided within this policy.
We want to make sure that your personal data is accurate and up to date. You may ask us to correct or remove information you believe to be inaccurate.
Changes to our Privacy Policy:
We regularly review our privacy policy, any updates to this policy will be placed on this page of our website.
This Privacy policy was last up dated 8th February 2021
How to contact us:
Please contact us if you have any questions about our privacy policy or the information we hold about you-
The data controller is- Kelly Thomas
Redgates Boarding Kennels and Cattery,
Woodseaves, Eardisley, Herefordshire HR3 6LZ
Email- redgates.kennels@hotmail.co.uk
Details of your information that may be collected when using our Web site:
Our website is-https:// www.redgateskennelsandcattery.uk
If you provide us with any information by contacting us via our Web site using our Contact us page, our linked email address from this page – info@redgateskennelsandcattery.uk or our main email address redgates.kennels@hotmail.co.uk we will only use this information to enable us to respond to your enquiry, provide booking details or provide any information regarding your pets stay.
Cookies
Cookies are small text files placed on your computer to collect standard internet log information and visitor behaviour information, they are widely used to make websites work more efficiently and improve the web site experience of the visitor.
All computers have the ability to decline cookies. You can decline, remove and manage cookies from your computer using the settings within the more tools tab of your browser.
We use Google analytics to analyse the use of our website. Google analytics gathers information about the website by means of cookies. The information gathered relating to our website is used to create reports to allows us to identify how our website is used. This information does not include any personal data or identifiable details.
Google’s Privacy policy is available at: https://www.google.com/policies/privacy/.
To opt out of being tracked by Google analytics across all websites visit: https://tools.google.com/dlpage/gaoptout.
Third party websites
You may find links to third party web sites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their site content or policies as we have no control over them.
The Information commissioner’s office (ICO) is responsible for enforcing the data protection legalisation in the U.K. Information and advice about your privacy rights can be found at: www.ico.org.uk